LiveOps for Roblox · early access

Every player ticket.
Handled.

One help button in your game. A thousand reports of the same bug show up as one card for your developers. Appeals and player reports go to moderation, account problems to support. Turn on the intelligence and it works out the answers too.

Get early access → See how it works

Runs on Roblox Open Cloud and one small open-source module.

Help
Bug reportSomething in the game is broken
Bugs
Report a playerCheating, scamming or being mean
Moderation
AppealI think my ban is wrong
Moderation
Account helpMissing purchase, lost items, progress reset
Support

Whatever they send, the player hears back in game on the same ticket, so they know someone listened.

Royale Highruns on it every day
How it works

What happens to each ticket

Bug reports become bugs on your team's board. Appeals, player reports and account help go to support and moderation.

Bugs

Bug reports become groups your team can fix

1

Reports group into one bug

Every report about the same problem joins one bug, tagged with what and where. 12 reports, one job.

Bug Reports
Tags Delete Group
+ Falls Through FloorSpawn Area [12] ↻ 1 following up Data Loss 📍 Lobby
+ Settings Reset On RejoinSettings Menu [7] ↻ 1 following up Data LossSince The Update 🌐 global
+ Purchased Item Not GrantedShop [5] Data Loss 📍 Main Menu
2

Your team picks it up

It lands on the board. Assign it, work it, move it along.

My Profile

Not Started

Collaborators: Jonah
Falls Through FloorSpawn Area
📍 Lobby

Bugs in Group: 12 ↻ 1 following up newest 12 minutes ago

Bug Preview:
  • i fell thru the floor when i spawned
  • fell through the map at spawn again

In Progress

Completed

Optional

The intelligence works it out

It starts from the evidence, tries to reproduce the bug, then reads your code to explain it. It only writes "Cause" once it has reproduced it. Until then it says "Suspect".

What it usesThe reports and their snapshotsErrors and crashes from that versionYour code at that versionWhat it learned from past bugs

Every bug it solves adds to what it knows about your game, so the next one goes faster.

Off: your team does this part.

My Profile
Reproduced.
What players see

They spawn in and drop straight through the floor into the void, then respawn and it happens again.

Why it happens

The spawn pad loads after the character does, so for about a second there is nothing to stand on.

How to see it
  1. Join the Lobby on a slow connection
  2. Watch the spawn pad while the character loads
  3. The character falls before the pad appears
Fix

Hold the character anchored until the spawn pad has streamed in, then release it.

RoMirror · 10/21/2026, 6:12:07 PM
3

Fixed, and everyone hears back

Close the bug and every player who reported it gets an answer on their ticket, in game.

My Profile

Not Started

Collaborators: Jonah
Falls Through FloorSpawn Area
📍 Lobby

Bugs in Group: 12 ↻ 1 following up newest 12 minutes ago

Bug Preview:
  • i fell thru the floor when i spawned
  • fell through the map at spawn again

In Progress

Completed

Support and moderation

Appeals, player reports and account help

1

A player opens a ticket

An appeal, a report about another player, or help with their account. This one is an appeal.

Tickets
AccountTypeAppealWaitingAssignedStatus
pixelpanda09
1000231
 Game ban
i got banned for no reason. i was just doing the obby with my friend pls unban me
Ban reasonExploiting: movement speed above the allowed limit
 5h
You
 Pending
2

Their record comes with it

Their save, what they bought and any past bans are on the ticket before anyone reads it. Purchases come from the receipts the module logs, from the day you install it.

Player Profiles

pixelpanda09 (ID: 1000231)

Online
Place ID: 1000001  ·  Job ID: a1b2c3d4-0000-4e5f-9a8b-112233445566
Optional

The intelligence checks it

Ask it about the player and it answers from their data, with a reply you could send.

Off: your team does this part.

Ask RoMirror
3

Your team decides and answers

Lift the ban or keep it, restore what they lost, act on a report. The player reads the answer in game.

Tickets

Ticket pixelpanda09 (ticket #8812)

Replies reach the player in-game. If they are banned/offline, the appeal decision + note is their fallback.
pixelpanda09: i got banned for no reason. i was just doing the obby with my friend pls unban me
10/21/2026, 1:50:18 PM
You: Hi! Thanks for reaching out. Can you tell me what you were doing right before you got banned?
10/21/2026, 2:12:18 PM
pixelpanda09: i was jumping on the moving platforms in the obby and the game lagged really bad then i got kicked
10/21/2026, 2:18:18 PM
Analytics

Numbers for all of it

Bug Reports
Reports
1,395
+14% vs the 30 days before
Today so far
23
UTC day
Bug groups fixed
24
marked done in this range
Groups still open
14
assigned, not done yet

Reports per day

Every report that came in, with the bug groups the team marked done.

Sep 22Sep 23Sep 24Sep 25Sep 26Sep 27Sep 28Sep 29Sep 30Oct 1Oct 2Oct 3Oct 4Oct 5Oct 6Oct 7Oct 8Oct 9Oct 10Oct 11Oct 12Oct 13Oct 14Oct 15Oct 16Oct 17Oct 18Oct 19Oct 20Oct 21020406080reports00.51.01.52.02.53.0fixedReportsGroups fixed

Bug reports per day, where they come from, how fast bugs get fixed.

Tickets
37
Open
6
Unassigned
284
Resolved (30d)
9.4h
Avg resolution
09/2209/2409/2609/2809/3010/0210/0410/0610/0810/1010/1210/1410/1610/1810/2003691215CreatedResolved

Open tickets, waiting, closed, and how long players wait.

Release monitor

See what each update broke

After every update you see what players started reporting and what started erroring, next to the version that caused it.

  • Bug reports that started after the update, flagged
  • New errors with their stack traces
  • Crashes and performance, each version against the last
Client crashes per 1,000 hours · example
v214 · 2x usual
19 new reports since v214 · "shop won't open"new error · ShopMenu:88
Moderation, in testing: exploit finder

Catch exploiters by the numbers

It learns what normal looks like in your game and flags the accounts that don't fit.

Groups that don't fit become a case with the numbers, and bans wait for your yes. Spotting them is plain numbers. With the intelligence on, it also works out how they did it. Players can report cheaters too.

  • Cheater and scam reports from players, checked, not just counted
  • It learns which reports turn out real in your game
  • Inflation alarms for any game, per player gains with the module
  • Dupes and reversals for trading games, set up with us
  • Bans with alts and undo, a kill switch for trading
Exploit finder

Banning for 2 exploits it found. 37 bans in the last day.

Exploit #7Waiting for your yes

Coins farmed in the Arena with a frozen round timer12 players in the Arena gained far more Coins than everyone else

Bans players above 3,000,000 Coins a day in the Arena. A normal player gains about 4,200.

0 to 61K       18,402 players
61K to 3.0M         0 players
3.0M to 3.6M       12 players

The link: all 12 played rounds that never ended, the same bug as the Arena timer report. Fixing it closes the exploit.

Exploit #5Banning

Pets duplicated through cancelled trades40 players with far more pets than everyone else

214 banned so far, 25 in the last day. Turned on by Rowan.

How it connects

A key and a module. Live the same day.

The key reads your game through Roblox Open Cloud. The module runs inside your game and handles the rest.

01

Connect a key

Errors, crashes and releases show up the same day.

02

Add the module

From the Creator Store, or GitHub if you use Rojo. Drop it in ServerScriptService and you're done.

03

Choose what it can do

It starts with drafts and dry runs. You switch the rest on.

Errors and crashes

Stack traces, crash rate, memory and FPS per version.

KEY
Your code

Nothing to upload. The key you connect is enough.

KEY
Servers

Logs for the exact server, restarts for old ones.

KEY
Bans

Reasons, lengths, alts and undo, all logged.

KEY
Saves

One player's save and history, never a scan.

KEY
Tickets and reports

Help button, tickets, bug and cheater reports, each with a snapshot of the moment.

MODULE
Player inbox

Replies and "your bug was fixed", right in the game.

MODULE
Purchases

Every receipt, logged as it happens, so a missing purchase can be checked.

MODULE
Economy events

Gains, spends and trades for the economy watch.

MODULE
Live actions

Kicks, trade pauses and kill switches, carried out in your servers.

MODULE

The key we ask for

Scoped to your game. Revoke it any time in Creator Hub.

Analytics, errorsread
Places and scriptsread
Serversread
DataStoresread
Bansoff until you allow it
Messagingoff until you allow it
Configsoff until you allow it
A one-click "Connect your game" is coming.

How the module talks to us

Player→your server→RoMirror

The player's device never talks to us. Your key stays in Roblox's Secrets store. The help button is built in, or call the API from your own UI.

-- server script
local RoMirror = require(ServerScriptService.RoMirror)

-- the form is built in, or send your own
RoMirror.Ticket(player, "i fell through the floor", { type = "Bug report" })
Made by Royale High

Built by people who run a live game

From Starline Media, the studio behind Royale High.

Your players stay in your game

Each game runs in its own isolated environment. We never link a player across games or send their data to social or chat platforms. What players write in tickets and reports is kept only to answer them.

Nothing happens without you

Bans and configs stay off until you allow them. Replies start as drafts. Anything can be undone, and erasure requests are honored.

Every decision has a reason

No mystery scores. A case says what the account did. A verdict names the script and the line.

Pricing

Priced by your game's size

One monthly price per game. The intelligence is included, and you can switch it off.

Free
For a small game
$0 /month
  • Bug reports and tickets, up to 300 a month
  • Release monitor and analytics
  • Intelligence on 5 bugs, to see it work
Get early access
Studio
Up to 100,000 monthly players
$199 /month
  • Everything in Free, no limits
  • Bug board and tickets for your whole team
  • Player records on every ticket
  • Moderation, bans with undo
  • Intelligence on up to 30 bugs and 500 tickets a month
Get early access
Live
Up to 1,000,000 monthly players
$699 /month
  • Everything in Studio
  • Intelligence on up to 150 bugs and 3,000 tickets a month
  • Live actions: kicks, trade pauses, kill switches
  • A person from our team on call
Get early access
Enterprise
Over 1,000,000 monthly players
Custom
  • Everything in Live
  • Intelligence sized to your game
  • All your games on one account
  • A named engineer and hands-on setup
  • Uptime and response times in writing
  • Dupe and reversal tools for trading games
Talk to us
Optional
Intelligence is included

Switch it off any time. If you use the month's amount, it pauses until next month. Nothing extra on your bill.

Early access

Bring it to your game

We're starting with a few studios.

Thanks. We'll be in touch.

We only use your email to contact you about RoMirror.